Frequently Asked Questions

About Reservations

What time is check-in? Check-out?: Check-in begins at 4:00 pm. Check-out ends at 10:00 am. Please review our booking policies for details.
Are you going to charge my credit card when I reserve a room or wait until I check-in?: Deposit Policy: Each reservation requires a deposit equal to the first night's stay plus applicable fees and taxes. Packages that include tickets, etc., may require a deposit equal to the entire stay. The credit/debit card you provide will be charged immediately for the deposit amount. The credit/debit card used to make the reservation must be presented at check-in. The remaining balance of room rates, packages, taxes, and fees will be collected at the time of check-in. If the cardholder is not present at check-in, a credit card authorization form is required.
What is your cancellation policy? Refund policy?: For reservations canceled more than 72 hours before the arrival date, a $10.00 Cancellation Fee will apply. For reservations canceled less than 72 hours before the arrival date, a Cancellation Fee equal to 50% of the first night's projected charges will apply. For reservations canceled on the day of arrival, a Cancellation Fee equal to 100% of the first night's projected costs will apply.
How old do you have to be to check in?: The registered guest must be 18 years old or older.
Do you offer discounts for AAA, AARP, etc.?: AAA, CAA, AARP, Government, and Military discounts are available.
Is there an extra charge for more than two adults? Is there a per-person fee? Do children stay free?: We do not charge per person. Our guest rooms are priced according to their particular size and bedding type. For example, if a room will sleep up to four guests, we charge a price for up to four guests - more than four guests would require a larger room or additional space (s). Guest will not be allowed to check-in if the number of guests exceeds the permitted occupancy of the room. Example: If a guest has reserved a space that will accommodate four and arrive at check-in with more than 4 in the party, they will not be allowed to check-in. The reservation will be canceled and the deposit refunded.
If your hotel is not what I expect for whatever reason, what then?: With our 100% Satisfaction Guarantee, you can have complete confidence in your stay with our hotel. If your accommodations do not meet your expectations, please inform the Front Desk within 30 minutes of your check-in, and we will make every effort to remedy the situation. We will cancel your reservation and refund your stay if we do not resolve the issue.
Can I modify my reservation online?: You can modify reservations on our booking engine. Please review our booking policies for more info. If you experience any problems, please call us at 1-800-848-4857.
Do you offer a rewards program?: Yes, Smoky Mountain Rewards is a unique program of rewards and privileges that offers you: points whenever you stay with us, discounts at local participating partners, and special offers and gifts from our hotels. There are two levels: Silver and Gold. All members receive immediate silver level benefits when they sign up! Silver members can earn their way to gold with as little as ten stays!\r\nEarn points for each dollar spent on eligible stays. Redeem them for hotel discounts and free nights. Sign up and find out more at www.SmokyMountainRewards.com.
Are gift certificates available for purchase?: Yes. Gift Certificates are available to purchase by calling us at 1-800-848-4857. They can be purchased in any dollar amount and used all year.
How do I set up a group stay or event?: Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales staff can help you plan an event your guests won't soon forget; for groups, call us direct at 1-877-686-6338.
Does the lodge offer a commissionable rate for travel agents?: Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center at 1-800-848-4857 using their IATA number.

Trip Planning

Do you offer Smoking rooms?: All guest rooms are non-smoking. Our guests are welcome to smoke outside of the hotel.
Are small pets, okay?: We are a pet-free hotel. No pets of any size are permitted.
Do you have roll-away beds or cots available?: No, we do not have roll-away beds or cots.
Do you have cribs?: We do not have cribs, but we offer a 'Pack n Play' for a minimal fee.
How much parking is available? Is there a fee?: Creekstone Inn offers a two-level parking garage beneath the Creekstone Building. The Rivers Landing building has its parking lot. Additional parking is available across the street, near the pool. In order to ensure a great experience for all guests, Creekstone Inn limits parking to one vehicle per room. Trailers, RVs, and campers are not permitted. There is no parking fee.
Are microwaves in each room?: Yes, every guest room includes a microwave.
Is coffee provided in each guest room?: Each guest room is equipped with a coffee maker.
Is childcare available?: No, we do not provide any child care services.
What is included with breakfast?: Breakfast is served at the Rise and Shine Breakfast Buffet and includes Scrambled Eggs, Sausage, Pancakes, and more.
Can luggage be stored if I arrive before my check-in time or check out early?: We do not provide luggage storage.
Does the room come with a safe?: Yes, all rooms come with a safe.
Do you have connecting rooms?: No, we do offer connecting rooms.
Do you have balcony rooms?: Yes, all rooms have balconies overlooking the Little Pigeon River.
Is there a charge for Housekeeping?: Tidy-Up Housekeeping (removal and replenishment of bath towels and washcloths, and trash removal) is included with your stay. Full Service is available for a $25.00 per day fee.
How far are you from Dollywood?: Dollywood's main entrance is less than 5 minutes away!
Do you have discount tickets for Dollywood, Ripley's Aquarium, etc.?: You can find discount tickets at www.GetDiscountTravel.com.
Is there a Trolley stop nearby?: There is a Pigeon Forge Trolley by the Creekstone Inn Tower and Rivers Landing Tower.

About the Hotel

I left something; how do I get it back?: We are sorry to hear you have misplaced your belonging and will do everything in our power to reunite you with your item. Please call us at 865-453-3557 extension 2 to discuss your article.
Are there vending machines?: Each floor has a designated vending machine and ice machine area.
Are there washing machines available?: No, we do not offer Laundry facilities.
Is there a fitness center?: No, currently we do not offer a fitness center.
Can I use scooters, Segways or Hoverboards at the hotel?: For the safety of our guests, Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged, or stored at the hotel.
Is there an ATM?: No, there is no ATM available on site.
What are the quiet hours?: 11:00 pm — 7:00 am are the quiet hours.

Booking Information

Arrival/Departure: Check-in begins at 4:00 pm. Check-out ends at 10:00 am.
Early Check-In: Check-in Prior to 4PM is $50 and is not guaranteed, a limited number of guaranteed noon check-ins may be available at a cost of $150. Guests may pre-register and begin using the amenities at noon on the day of arrival without an early check-in at no additional costs and return to the front desk after 4PM to complete check-in. Please note all members of your party will need to return to the lobby at the same time during the check-in process to activate their wristbands if you do a pre-registration for amenity use.
Early Departure Policy: Whenever a guest creates an "understay" they forfeit one night as an early departure fee.
Late Check-Out Policy: Guests who do not check-out by the established check-out time will incur a $50 per hour late check-out fee. Guests that do not check-out by Noon will be charged an additional night at the current rate.
Modification Policy: In order for a reservation to be modified it must be recalculated to current rates and promotions. A reservation cannot be modified once the reservation has been checked-in.
Cancellation Policy: For reservations canceled more than 72 hours before the arrival date, a $10.00 Cancellation Fee will apply. For reservations canceled less than 72 hours before the arrival date, a Cancellation Fee equal to 50% of the first night's projected charges will apply. For reservations canceled on the day of arrival, a Cancellation Fee equal to 100% of the first night's projected charges will apply.
Parking: In order to ensure a great experience for all guests, Creekstone Inn limits parking to one vehicle per room. Trailers, RVs, and campers are not permitted.
Smoking Policy: Creekstone Inn is a smoke and vape free environment.